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Returns

We want you to be happy with your order. Because of the nature of our products, our returns policy is a little stricter than a typical store — please read it before you buy.

Return Eligibility

  • Unopened, unused items in their original sealed packaging may be returned within 30 days of delivery.
  • For health and safety reasons, opened or used items cannot be returned, unless they are defective or we sent the wrong item.
  • Items bought on sale or with a promotional discount are eligible under the same conditions.

Damaged, Defective or Incorrect Items

If your order arrives damaged, a product doesn’t work, or you received the wrong item, contact us within 7 days of delivery with:

  • your order number, and
  • a clear photo or short video showing the problem.

Once confirmed, we’ll send a replacement at no cost to you — including shipping. If the item is out of stock, we’ll offer a refund or store credit instead.

How to Start a Return

  1. Message us on WhatsApp (24/7) or email support@fryd.ca with your order number and the item(s) you want to return.
  2. We’ll confirm eligibility and send you return instructions. Please don’t send items back without contacting us first — unannounced returns can’t be processed.
  3. Ship the item back with a tracked service. For change-of-mind returns, return shipping is paid by the customer.

Refunds

Once your return arrives and is inspected, approved refunds are issued within 5–10 business days:

  • Interac e-Transfer: refunded by e-Transfer to the email you provide.
  • Skrill: refunded to the original Skrill account.
  • Cryptocurrency: refunded in the same coin, for the CAD amount you paid (after the 10% crypto discount), converted at the rate on the day of the refund.

Original shipping charges are refunded only when the return is due to our error or a defective item.

Cancellations

You can cancel an order free of charge any time before it ships. Once an order has shipped, it’s handled as a return under this policy.

Refused or Undeliverable Packages

If a package is refused, can’t be delivered because no adult of legal age was available, or is returned because of an incorrect address, we’ll refund the order minus the original shipping charge once it’s back with us, or re-ship it for a new shipping charge.

This policy doesn’t affect any rights you have under your province’s consumer protection laws. Questions? Contact us.