Unopened, unused items may be returned within 30 days of delivery. Due to the regulated nature of our products, opened items cannot be returned except in the case of a defective or incorrect shipment.
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact support and we will arrange an exchange at no additional cost.
Refunds
Approved refunds are processed within 30 days of the returned item reaching us. [Placeholder policy text — pending final legal review, see docs/compliance-notes.md.]